Returns Policy & Shipping

CREDIT RETURNS POLICY

If you are disappointed by the style, sizing, fabric .. or even the way an item fits! Then you are welcome to return the item for a New Order boutique credit, but please inform us first via email or messenger before doing so. With this credit, you will be able to purchase something else that you love. The amount of this credit will be less any shipping paid with your order and is valid for 12 months from the date of issue. It can be used as payment toward any purchase with New Order Boutique, except for gift cards.

Certain conditions apply;

1) RETURNS MUST BE RECEIVED WITHIN FOURTEEN DAYS OR THE ITEM WILL BE RETURNED TO YOU AT YOUR COST. WE WILL NOT PROCESS RETURNS IF NOT WITHIN THIS TIME-FRAME. This may seem strict. However, we turn over product so quickly that if a longer time-frame were given, it would be difficult to resell the item when all other sizes have sold out.

2) NO RETURNS ON SALE ITEMS

3) PLEASE NOTE THAT THE FOLLOWING PRODUCTS CANNOT BE RETURNED: EARRINGS, LINGERIE ITEMS

4) TAGS MUST BE ATTACHED AND THE ITEM MUST BE UNWORN, CLEAN AND ODOUR FREE

I want to return an item, what do I do?

Just package up the item(s) that you are returning with a note stating what you would like in return and a copy of the reciept provided with your order and address it to:

New Order Boutique

ATTN: Returns

55 Faringdon Blvd, Rolleston 7615, Canterbury, NEW ZEALAND

Shipping is at your cost.  We recommend that you use a courier service as we are not responsible for items that are not received.

In order to guarantee that your return will be accepted, you must email info@neworder.co.nz and have the return accepted before sending it back. New Order accepts no responsibility for shipping costs of returned items that are not accepted

PLEASE NOTE: Refunds for faulty items can take up to 5 working days to process

 For returns for credit, once we receive and process your item(s), we will email you with your credit code, which is in the form of a gift card. This gift card can be used in the checkout on our website when you are purchasing a replacement item.

SHIPPING

All orders are generally processed and sent out within 24 hrs or less (excluding weekends). Please note orders are not shipped on weekends or public holidays. All our parcels are tracked and traced with PBT courier. Australia parcels can be tracked at the customer's expense.

WARRANTY RETURNS POLICY

Customers are covered for 90 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process. Unfortunately, we cannot cover a fault or damage caused by wear and tear, improper use or accident.

We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between New Order Boutique and the customer when a purchase is made. 

We will also adhere to the Fair Trading Act 1986, which protects you from being misled or unfairly treated by traders or shops. The Act is here to prohibit misleading or deceptive conduct, false representations and unfair practices. It also sets out when information about certain products must be disclosed to consumers, and helps ensure products are safe.

What will we do? 

If the product is under warranty the following steps will apply. We will also credit you the cost of handling and delivery.

  • If no replacement is available we will issue a store credit or a refund according to the customer's choice.


We do not provide refunds when an item does not fit or when you don't like an item (please see "CREDIT RETURNS POLICY").